Shipping Information

Free Shipping on Absolutely Everything!

At Platform Beds 123, we do our best to ensure you have a pleasant shopping experience. Part of that experience includes the prompt delivery of your item. In order to keep your cost down and our pricing simple, we provide Free Ground Shipping on everything within the Continental United States. We won’t surprise you with any hidden charges or handling fees. The price you see is the price you pay. We keep it simple—our pricing is straightforward and all-inclusive, which saves you time and energy.

Order Processing

To provide you with the greatest selection on the Internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items may require more time, some up to 3 business days. Most (around 80-90%) of our products are shipped within 24-48 hours. Some will require 2-3 business days. We will notify you if it takes longer than three business days to ship your item. We understand the importance of shipping an item on time and we take it seriously.

Transit Time

Most of our products ship via FedEx or UPS, so you can be sure that your order is getting to you as quickly as possible. Items sent via our free ground shipping service typically arrive in 3-7 business days; however, we cannot guarantee a delivery date. During the holiday season, or other busy times of the year, some shipments may require more time to arrive.

Our expedited 2nd Day and Next Day shipping services ensure you get your order when you need it. These options are more expensive because they require air transport and special processing. Please note that standard order processing times still apply and rates are quoted on a per-item basis. If you have any questions about these services, please don't hesitate to contact customer service.

Platform Beds, Mattresses, and Large Orders

Because of their significant size and weight, Platform Beds, Mattresses, and large orders (e.g., multiple platform beds, etc.) are not eligible for standard expedited shipping rates. However, we can arrange for 2nd Day or Next Day delivery. Please call customer service for a shipping quote and to place your order.

1. Service
Customer service is our #1 goal and priority. Have any questions? Call us toll free anytime at 800.421.3760 or just email us.

Satisfied customers are our top goal! That's why we get an "A" from the Better Business Bureau.

2. Selection

We have the best selection at the lowest prices on the Web! If you find a lower price online, we'll match it and beat it by 10%. We Guarantee It!

3. Security

We take your privacy seriously. Our team uses the best technology to ensure our site is safe and secure. To that end, we do not store any credit card or payment information.

Read what some of our customers have said:

"I looked everywhere for a platform bed that was modern without the modern high price - and you guys were the only ones that exceedingly succeeded! Thank you
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- Stephanie, North Augusta, SC

Read more feedback here

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